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FAQ

Frequently asked questions

 

Payments 

 

What payment methods do you accept?

We accept Paypal/apple pay/stripe/Klarna/Clearpay

 

Orders 

Can I cancel my order?

Under the consumer protection you have the right to cancel your order. In order to cancel an order you must first inform us by sending an email to info@yharnnadesigns.com. Once this has been noted, you will then receive an email confirming your cancellation.

 

Can I amend my order after it has been placed?

We try our hardest to process and dispatch your order as quickly as possible, however if you decide you want to amend your order, please email us at info@yharnnadesigns.com where we will then try our best to accommodate you.

 

Where is my order confirmation?

Once your order has been placed, you should receive an email confirmation to your email address that you provided when placing your order.

 

Can I track the status of my order?

Once you place an order, we will then email you to inform you when your order has been dispatched, with an expected delivery date.

 

Product Questions

 

 

 What is a print?

Please note an art print is a high resolution printed reproduction of an original work of art. Prints are not embellished with gold/silver leaf and are entirely 2D printed on fine silk coated paper. 

They are printed to a very high quality whereby it can often appear as though they are 3D with texture once in a frame.

 

 What is the difference between a print and an original piece of art.

An art print is a printed reproduction of an original work of art so is there for a high resolution image printed onto smooth silk paper. All art prints have silky smooth finish.

An original piece of artwork has been hand painted, using a variety of different mediums. 

All original art work have a textured finish. 

 

 

CANCELLING YOUR ORDER

Under the consumer protection you have the right to cancel your order, until the point in which it is shipped. In order to cancel your order you must first inform us by sending an email to info@yharnnadesigns.com. Please note that this must be within 48hours of your purchase. Once this has been noted, you will then receive an email confirming your cancellation. You will then be refunded the full amount including shipping charges.

 

Packaging 

 

How will my artwork be packaged ?

All orders are sent to warehouse to be boxed and packaged, before shipment.

All A4 and A3 prints are packaged in bubble envelope which are then sealed in a corrugated cardboard box.

All prints larger than A3 size are packaged in poster tubes which are then sealed in a corrugated cardboard box.

Because of the delicate nature of artwork, all framed and original pieces of art are packaged in several layers of bubblewrap and padding before being shipped in a corrugated cardboard box.

 

 If you have anymore enquires regarding delivery please email us at: info@yharnnadesigns.com

 

 How do I know that my package has arrived?

Once your delivery has reached the delivery point we will send you a notification via email, on the email you provided when placing the order.

  

Complaints

 How do I know if an item is defective / wrong?

If you have any queries or problems regarding your product you should email us at Naythan@yharnnadesigns.com and inform us about the problem. 

We may request to see images of any faults you may have.

 

Company information

Company name: 

YHARNNA DESIGNS LTD

Company organisation number: 

11147641

 

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